Help
A few words is plenty, like "add a photo".
Hmm, nothing matches that yet – try another word, or a shorter one.
Still stuck? Talk to a real person: send us a message, or email support@mywholefamilytree.com
Getting started
Finding someone
Ways to view the tree
The Household view
Cards and suggesting someone
Adding and changing details
- How do I add a date of birth?
- We're not sure of the exact date.
- Where do middle names go?
- Where do I put a maiden name?
- Can I add a story about Grandad?
- What are fun facts?
- What if I'm not sure a fact is right?
- I lost signal while saving – is my change gone?
- Someone else changed the same details while I was offline.
- What's 'Changes you let go'?
- If I refresh the page, do I lose my place?
- How do I record an affair or a mistress? Not ruled yet
Fixing mistakes on the tree
- What is Safe edit?
- The wrong person is on the tree – how do I swap them?
- If I swap someone, does their whole family move too?
- What if their partner was really family another way?
- Someone has two mums – can both go on the tree?
- Will the children's surnames change?
- Can I see what will change before I save?
- What happens to someone left with no family after a fix?
- Someone's on the tree twice – how do I fix it?
- Merge two people – the quick guide
- Why does it ask me about a screenshot?
- When merging, which name is kept?
- The two records have different details – which is kept?
- What are the two tabs on the merge page?
- Both records have a wife with a similar name – same person?
- What does the gold 'May be the same person' box mean?
- The two records have different mothers – what now?
- One child on a merged record isn't really theirs.
- What's the little chain picture?
- A child and their siblings are in the wrong family.
- I've gone wrong partway through – can I stop?
- I saved a merge and it was wrong.
- We don't know who this person is.
- Someone shouldn't be on our tree at all.
- I deleted someone by mistake – can I get them back?
- Someone's parent is missing from the tree.
- The tree shows the wrong parent – how do I change it?
- Someone is adopted but shows as a birth child.
- We're not sure who someone's real dad is.
- Mum and Dad are the wrong way round. To check
- Someone is listed as a parent but isn't.
- Two parents show as a couple but never were.
- Someone's partner isn't on the tree.
- The wrong person is shown as someone's partner.
- My ex still shows as my wife.
- Two people share a child but were never together.
- Someone's partners are in the wrong order.
- The wedding date is wrong.
- Someone's listed as a partner who never was.
- A child is missing from the tree.
- That child isn't theirs.
- A stepchild shows as a birth child.
- A child shows with the wrong other parent.
- One of someone's children is the wrong person.
- A child is on the tree twice.
- They're connected but I don't want a line showing.
- A child shouldn't be on the tree at all.
- None of these fit my problem.
- Can I stop halfway through a fix?
- Where's my Come back to list?
- Someone disappeared after my fix – where are they?
Pictures, the Gallery and the Family Wall
- How do I add a photo of Grandad?
- One photo has three sisters – do I upload it three times?
- Who can see my photos?
- Where's the Family Gallery?
- Who is this in the old photo?
- I deleted a photo by mistake.
- Can I crop, turn or rename a photo?
- Can you colour, animate or enhance my old photos?
- Do gifs work?
- How do I post on the Family Wall?
- Someone posts a lot – can I mute them? To check
- Can I make a photo book? Not ruled yet
- Can I have pictures behind the tree?
Messages and voice notes
Your settings
Oops! Undo, backups and the bin
- I made a mistake – how do I undo it?
- Someone changed a date wrong – who did it?
- Is anything ever lost for good?
- What's the Drawer?
- What's a placeholder?
- How many placeholders can I have? Coming soon
- Is there a tool that checks my tree for mistakes?
- Same place spelt different ways – can I fix them all?
Inviting family
Signing in and age limits
- How old do you have to be?
- I forgot my password.
- I've forgotten my username.
- It's asking me for a code.
- I'm on two family trees – how do I switch?
- Why can't I sign up?
- Can I have two accounts, or merge two? Not ruled yet
- Can I sign in with Google or Apple? Not ruled yet
- What happens to my things if I delete my account?
- Can I download everything you hold about me?
Membership and prices
- Is it really free?
- How much is a bigger tree?
- What do I get with a bigger tree? Coming soon
- Is there a free trial? Coming soon
- What happens when my free trial ends? Coming soon
- Can I pay monthly?
- What happens when we hit 200 people? Coming soon
- Can I upgrade halfway through the year? Coming soon
- Can I get my money back? Coming soon
- How do I stop it renewing? Coming soon
- Does my membership renew automatically? Coming soon
- Can I renew early? Coming soon
- How do I pay for a bigger tree? Coming soon
- What's on my Membership page? Coming soon
- Can I keep using it until the end of what I've paid for? Coming soon
- Is there a fee to cancel? Coming soon
- Will the price go up? Coming soon
- I don't recognise a charge. Coming soon
- What if my card payment doesn't go through? Coming soon
- What happens if I dispute a payment with my bank? Coming soon
- Student or forces discounts? Not ruled yet
- Can I get the fancy skins without paying for the whole tree? Coming soon
- Can I try the premium skins on a free tree?
- What happens when your Terms change? Coming soon
- Is there an app?
The family pot, codes and gift cards
- What's the family pot? Coming soon
- Can I promise money instead of paying now? Coming soon
- Will the family be asked to help pay when the tree renews? Coming soon
- What's the difference between the family pot and my own pot? Coming soon
- I chipped in – can I have it back? Coming soon
- Where do I put a discount code? Coming soon
- How do referral codes work? Coming soon
- Does a gift card run out? Coming soon
- Can I give a gift membership? Coming soon
- What's a free access code? Coming soon
When the owner goes quiet
Copies, downloads and moving trees
- Can I download a copy of our tree?
- Tree file or GEDCOM — what's the difference?
- Are my photos in a GEDCOM?
- Can I bring my tree from another site?
- Should I delete my old tree before uploading a new GEDCOM? Not ruled yet
- Can I merge two family trees?
- Can I start my own tree from part of this one?
- Can I share things from the tree elsewhere?
Privacy and keeping safe
- Someone posted something nasty.
- Someone posted a private picture of me.
- I'm on someone's tree and want to be taken off.
- Who can see our tree?
- Can I add photos of living relatives or children? Not ruled yet
- How long is someone treated as living?
- Do you sell my data?
- Would you give my details to the police? Not ruled yet
- How long until my data is deleted? To check
My Family Story and extra features
- What's My Family Story?
- Can I see where my ancestors lived on a map?
- Why does my map have hollow rings?
- How do I see where my partner's family lived?
- Can I change someone's colour on the map?
- A pin is in the wrong place – can I move it?
- How do I put a place on the map that it couldn't find?
- A place is spelt wrong – how do I fix it?
- Can I show just one side of the family on the map?
- Can I see my DNA estimate on the map?
- How do I find a town on the map?
- Can I look at a place where none of my family lived?
- Why can't I find a French town with accents? Coming soon
- Do I need to add places to the map myself?
- Why does it say 'lived here' or 'born here 1971' next to a name?
- How do I watch my family move across the map, year by year?
- Did our two families' ancestors ever meet?
- What does 'may well have passed in the street' mean?
- Where do I put my heritage results?
- Why does Origins say 'Not known yet'?
- Can the family see my DNA results?
- Why does my DNA estimate say 'Not typed in'?
- Origins, heritage and DNA – what's the difference?
- Grandad was born in Prussia – where does that go?
- Is this a DNA test?
- Can I add our dog to the tree?
- Two of us own the cat.
- What are tags?
- I've got two spellings of the same tag. Coming soon
- What are Houses?
- Can our family have a coat of arms?
- Can I change how the cards look?
- Who else in the family is a Leo?
- Where's the birthday banner?
- Can I remember someone who's passed away?
- We got engaged – can we tell the family?
- Can I add famous ancestors from Wikipedia?
- What's the green Quick merge button?
- Why does the merge ask about each of their relatives?
- Why did a link open a new tab with a strip at the top?
- Why is 'known dead' ticked for a living person?
- Can I add their family after a merge?
- What's '✓ Adding this' on the merge page?
- Why does a card say 'Nothing new'?
- Whoa – it says I've added 500 people today!
- Can I search other record sites? Coming soon
- Can you fix a record on another site?
- What are Favourites and Recent?
- Can I print someone's page?
- Can I print the whole tree? Not ruled yet
- Can I share that I'm related to someone famous? Coming soon
- How do I add a step-parent?
- My mum was adopted – how does that show?
- Will strangers find my tree through matches?
Problems and contacting us
- Is the site down? Not ruled yet
- Does an ad blocker cause problems? To check
- Where did a button go?
- How do I contact you? Phone number? Not ruled yet
- Where are you based?
More handy questions
Everyday family-tree questions
- How do I mark someone as passed away?
- Can I merge someone living with a record of them that says they've died?
- How do I change who the tree starts from?
- How do I show someone never had children? Coming soon
- How do I add a same-sex couple?
- Mum never married and we don't know who the father is.
- How do I correct someone's sex?
- Can I write names in another alphabet? Coming soon
- Someone changed their name during their life.
- Why can't I see everyone on my tree?
- Can I have more than one tree?
- Is there a timeline of someone's life?
- Can I use the tree without internet?
- Someone else controls a card – can I take it over?
- Can I make long-dead ancestors public? Coming soon
- Someone keeps changing my information!
- Does it suggest records or matches for my ancestors? Coming soon
- Can I attach a certificate or source? Coming soon
- Can I add my own kind of event?
- Is my family's information safe?
Still stuck? Talk to a real person: send us a message, or email support@mywholefamilytree.com