Back to help

What happens if I dispute a payment with my bank?

Coming soon

Coming soon: please talk to us first – a full refund within 14 days of any payment is yours for the asking. If a card dispute goes against us, or a tree is misused, the tree closes – but not straight away: there are 30 days to download it or pass it to someone on it. We keep a short note for 12 months – the name, email, payment reference and date, never card numbers.

Still stuck? Talk to a real person: send us a message, or email support@mywholefamilytree.com