Coming soon
Not sure what a charge is? Check your Membership page first – every payment we've taken is listed there with its date. Forgot your tree renews each year? We email you 30, 14 and 7 days before, but it's easy to miss. If it renewed in the last 14 days, you can have it all back – just ask. After that you keep the rest of your paid year, and you can switch renewal off on your Membership page so it never charges again. Still not sure? Message us and we'll look straight away – please talk to us before asking your bank, as a bank dispute closes the tree (after 30 days to download it).
Still stuck? Talk to a real person: send us a message, or email support@mywholefamilytree.com